If there are any issues with the order which you have received, we do apologize! In some instances, human error may occur, or there may be automation which is not functioning properly. We do our best to prevent these issues, but appreciate your understanding as we correct it for you. Do note that if you seem to be missing an item, there may be a second package on the way to you, as we do split-ship orders in some instances.
Please contact us right away to let us know what the problem is, and do not discard any materials associated with the order until you have done so. There may be additional information we require to best assist you - packing slip details, or a photo of the parcel to assess damage, for example. We will work as swiftly as possible to ensure any and all issues are resolved.